Fritter refinement
Tuesday, October 11, 2022 a 13 minute read
Assignment 4 Categories: assignment
This post refines my Fritter design and responds to three design reviews, linked here:
Design review
Self-review
When reviewing my design for a second time, here’s some of the thoughts I had:
- In hindsight, I wish I could make the concepts a bit more independent. I think that, as a concept, a community should have some members, as well as some content. I may try and make the Freet concept more separate from the community concept.
- I think the community concept may need to be fleshed out some more. Right now, it’s just a contributed and curated list of Freets, but more state should probably be added for community page customization and rules.
- I think the Briefing and Feed stand out as solid, complete ideas on their own. I feel pretty good about them, and I think I’ll leave them alone.
Peer Reviews
Lavrans
Here’s what Lavrans had to say about my design:
- I like how the Briefing concept is an innovative and simple solution to a real user need. It is easy and simple to use and understand with no extra “bloat”. It also fulfills its purpose elegantly, providing users with a definitive benefit.
- I wish the concepts were independent of each other. Several of the concepts, as defined right now, rely on other concepts. For example, the Feed is described as a way to display Freets. If the Feed was instead to display any collection of generic items, it would be more modular and could easily be adapted in other applications.
- I wonder what would happen if Reply was a separate concept. Reusing the one concept might make it easier to implement in the short run, but it feels like the Freet concept tries to fulfill two purposes right now: publishing and responding. This might make the design more confusing to users and give way for non-intended use of the Freet concept. A separation of Replies and Freets might make the design clearer to end users.
Seok
Here’s what Seok had to say about my design:
Compliments
- Great pitch! It clearly describes your priorities for Fritter.
- (Communities) The ampersand for communities is quite creative.
- (Briefing) The briefing is a great idea and supports your pitch. The adjustability of the timeframe is a nice touch as well.
Criticisms
- (Communities) This seems very close to how reddit works, in particular:
- Communities and subreddits have similar functionalities
- The feed and Reddit’s front page are also similar, although I think the briefing greatly improves upon it.
Speculations
- (Feed) I think you should add an option to swap between posts from a user’s followed accounts and communities in the feed – I can imagine that a user might want to have a clear divide between the two at times, and a user in many communities might end up with a congested feed.
- (Communities) I agree with your rationale for the self-governance of communities, but I’d like to see how communities that promote negative or harmful ideas might be regulated.
- (Briefing, Feed) If Fritter becomes huge and a user follows many communities, I can imagine that even a briefing for a short period of time can become a mess, and I think this shuold be addressed.
- Should communities be able to go private?
Peihua
Here’s what Peihua had to say about my design:
I really like the Briefing concept since it provides a way for users to catch up on Freets even if they step away from the app for a while. It’s a simple interface that shows up when the user opens the app and even incentivizes them to use Fritter again since they can easily get a tldr of what happened when they’re gone. (Concept Simplicity)
I wish that there is another way of ranking Community freets other than the number of likes the freet gets. To me, this feels like it would create an environment that would be powered by the popular opinion and users with less popular ideas will not have their freets featured as much. This, in turn, would discourage people from voicing their opinions since it won’t be heard and thus defeat the purpose of a community. (Concept Efficacy)
I wonder how the Briefings would choose freets to display should the user decide to show a smaller number of freets than the number of communities they follow. One idea would be to prioritize those communities that the user visits more but then we need to track how often they visit a community. Another way would be to not allow users to decide how many freets to show in the Briefing since depending on the time they spend away from Fritter, it may make more sense for Fritter to decide how many freets to show. (Concept Efficacy)
Summary
I think there’s a general consensus that some of the concepts, such as the Freet, Feed, and Community concepts, can be separated out more. Some of the state is overlapping or should maybe be transferred from one concept to another.
Also, the Briefing and Feed concepts seem to be well-received. While there are definitely some tweaks to consider (such as the filtering algorithm for the Briefing and what shows up first in the Feed), they seem to be rather complete ideas that can be implemented cleanly.
Finally, I think the comment on Community Freet ranking from Peihua’s review is quite valid. Depending on the context of where the Freet is displayed (e.g. Feed, Community, or Briefing), it might require a different metric to rank on.
Design Modifications
- In order to better separate Freet and Community and clarify how ranking will work for content inside a Community, I’m going to make a few changes to these concepts:
- First, it’s helpful to know how popular a Freet is inside of its community because we only want to show community members the most popular Freets by other members of that community. So, a Freet will now track the number of likes by its community, should it have one.
- Second, the language inside the Community and Feed concepts will be clarified to abstract out Freets to help keep this concept more agnostic to the type of content shown inside Fritter.
- The Community and Freet concepts also need to be synchronized for moderation, so that will be added.
- Finally, Communities will get information added to their state to control their appearance on Fritter.
Modified Design
Modified pieces of the design are displayed in bold. However, the text that was bold in the original design is still bolded.
Pitch
Fritter is a new version of Twitter that’s better at respecting your time and your interests. Fritter aims to eliminate the endless doomscrolling of social media, while keeping you connected with your friends, communities, and public figures.
Fritter respects your interests by only giving you content on topics you care about. It’s centered around your favorite communities, and it keeps moderation in the hands of people you know and respect. Instead of having platform-wide rules that let bots and harassment fall through the cracks, Fritter has community moderation. Now, you can set your own rules and cut out the noise of spam and off-topic posts.
Fritter respects your time by giving you just what you need to know when you want to know it. It’ll update you with a Briefing when you open the app. It’s paginated, so you won’t have to feel the FOMO of an infinite scroll if you only have limited time to check social media. The Briefing feature also means that you can easily fit Fritter into your morning routine without missing out on everything that’s happening.
Concepts
Some concepts in this assignment are implicitly referenced because they will be copied over from Twitter and similar platforms without much modification:
- Following users (for the purpose of generating Freets to be used in the Briefing and Feed)
- Liking Freets (for the purpose of ranking popular content in communities and the Feed)
User
In order to post to Fritter, users must sign up for a user account.
Purpose: Identify the authors of Freets and aggregate all of their Freets together
Operational Principle: Users identify people or organizations using Fritter. When a person signs up for Fritter and selects a handle1, a user account is created for that handle. Handles in Fritter are prefixed with the @ symbol. The person can also supply a photo, biography, and name that will show up on the profile of this user in Fritter. All of this information can be changed at any time, for any reason.
State
- the user’s name, photo, biography, and handle
- the user’s followers list
- the user’s following list
- the list of Freets posted by this user
Actions
- people can create user accounts
- people can change their profile information and handle
- people can delete user accounts
- removes their profile from Fritter
- removes their Freets from Fritter
- users can follow other user accounts
- updates their follower list
Freet
In Fritter, a Freet is a 300-character or fewer post created by a user.
Purpose: Freets allow for Fritter users to communicate on the platform and publish their thoughts
Operational Principle: Freets can be posted by users at any time to their profile and can optionally be published to a community. Freets posted to a community are subject to moderation and community rules. Freets may also be posted in reply to existing Freets, where they will show up underneath.
State
- number of likes received
- (in case of a reply) parent Freet
- community attached to a Freet
- number of likes by community members
Actions
- users can post Freets to their profile
- users can tag their Freets with a community when they post them
- users can reply to other Freets with new Freets
Community
In Fritter, a community is a collectively created curation of items centered around a topic or idea.
Purpose: Communities allow for the aggregation and moderation of similar content on Fritter, and provide users with a central place to learn about a topic.
Operation Principle: Much like following a user, users can join a community on Fritter to see its Freets in their Briefing and Feed. Only members of a community can post Freets to that community. Moderators can take action to detach Freets from a community if they don’t follow the rules. Moderators can also change the appearance of a community and edit its name and description. The number of likes on a Freet by community members helps rank the Freet in a user’s Briefing and Feed and on the community page. Communities in Fritter are prefixed with the ampersand (&) symbol.
State
- list of community members
- list of community moderators
- community name, description, and photo
- list of banned users
Actions
- users can join or leave a community
- updates community members list
- users can become moderators
- gives user the ability to remove content from a community and ban users
- users can create new communities
- new community is created
- user gets moderation ability in their new community
Briefing
In Fritter, a Briefing is presented to users after they reopen the app after a longer duration.
Purpose: Freet Briefings help catch Fritter users up on the most popular content in their feed since their last visit.
Operational Principle: When a Fritter user reopens the app after a long duration, a Briefing panel is presented to them, with an adjustable timeframe for the recency of Freets. Only Freets from the user’s follows and communities will be shown in a Briefing.
State
- the timeframe of Freets to show
- the number of Freets to show
- the Freets to show in the Briefing
Actions
- users can adjust the timeframe of tweets to show
- users can adjust how many tweets they want to be shown in their Briefing
Feed
In Fritter, the feed is the primary way users can view content from their communities and the users they follow.
Purpose: Provide a way for users to browse Fritter in a way that respects their time.
Operational Principle: The most recent Freets in a user’s communities and followed accounts are ranked according to their popularity and are displayed in a paginated view in the main page of the app. Many features of the feed are adjustable, such as how often to allow refreshing of the feed, the number of Freets to show per page, and the number of pages to show.
State
- when the feed was last refreshed
- the page the user is viewing
- the collection of items to show in the feed
Actions
- users can browse through the pages of Freets in the feed
- users can adjust settings for:
- how often to load new items into the feed2
- how many items to show per page
- how many pages to show (can be infinite)
Synchronizations
Community-Freet synchronization
Users can only post Freets to communities that they are members of, so we need a synchronization rule that connects these two concepts:
when join c (Community), allow f (Freet) to be posted to c
when leave c (Community), disallow f (Freet) to be posted to c
when remove f (Freet) from c (Community), unset f.community
Feed and Briefing synchronizations
The feed and briefing need to get synchronized with both the user’s follows and joined communities, in order to know which Freets to show a user.
when join c (Community), add c's freets to e (Feed) and b (Briefing)
when follow u (User), add u's freets to e (Feed) and b (Briefing)
User-Freet synchronization
When users delete their account, we want to respect their wishes by also remove their Freets from the platform.
when delete u (User), delete all f (Freets) posted by u
Wireframes
My Fritter wireframe prototype can be found here on Figma. Click to close the briefing, visit the next page, and click on the community link to view an example community page. Some screenshots are embedded below.
Briefing
This view shows the Briefing page, which pops up in a panel. Tapping the 12h text will let you adjust how recent you want the Freets to be in your Briefing. The Briefing is easy to dismiss with the close button or by sliding down the panel.
Feed
This view shows the main Fritter feed. You can click through the pages of Freets with the pagination at the bottom. Like handles in Twitter, communities also get linked in Freets, if a Freet is posted to a community or if the name of a community is included in the text of a Freet.
Community Page
This is what a community page looks like in Fritter. It looks similar to profile page in Twitter, but it shows a list of members and moderators instead.
Design Tradeoffs
Who holds the gavel?
When designing the community feature, I had to decide whether communities should get to self-moderate, or whether this should be handled entirely on a platform-wide basis. While community moderation has worked well on other platforms like Reddit, it has led to a more hands-off approach that let hateful communities proliferate.
However, in this case, I think letting communities moderate themselves helps keep things “on-topic” and respects Fritter users’ interests better, which is a fundamental goal of the platform.
Slot Machine vs. The Newspaper
Multiple concepts in Fritter are directly counter to addictive engagement features existing on nearly every social media platform out there. However, in my interviews with Twitter users, they seemed to desire an interface more like a newspaper, so they could catch up on their favorite topics without being sucked into doomscrolling or rabbit holes.
The Briefing and feed present a return to a newspaper-like format. The Briefing is like skimming the front page, whereas the feed is like leafing through the pages.
Sea of Settings
One potential issue with many features of my Fritter app is that it turns over a large amount of control over how the app behaves to the user. In this case, it’ll be important to have good defaults and prompt users if they want different behavior, as most users won’t dig into the settings to configure the app at first.
However, offering these settings to control Fritter’s behavior is a key feature of how Fritter respects your time, so it’s important to have them, even if it means that the app is less engaging for new users.